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British Airways Careers: Work as Customer Service Manager in Mixed Fleet

Tuesday , Posted by AME at 10:40 PM

Aviation Jobs in Customer Service Managers
Customer Service Managers - Mixed Fleet
British Airways

Salary details     Competitive + Benefits
Location     London Heathrow Airport
Job type     Full time
Company     British Airways
Contact     Recruitment Website
Job categories     Airline Management, Cabin Crew, Customer/Passenger Service, Other
Expires     30/08/2011

Job Description
Customer Service Managers - Mixed Fleet
As a Customer Service Manager on our thriving Mixed Fleet, you'll head up an on board team of Cabin Crew, flying from Heathrow to a vibrant selection of both short and long haul destinations around the globe. Uniquely this Senior Cabin Crew Member (SCCM) position provides exciting opportunities to perform key roles both in the air and on the ground.

In the air
With our focus firmly on providing the best possible customer service experience, we are seeking exceptional people managers with at least 12 months Senior Cabin Crew experience to join us in this unique leadership role. On board, you'll lead your team of Cabin Crew by example to ensure our unique style of service is delivered to every customer on each flight. Representing the British Airways brand, it'll be your responsibility to manage every aspect of the service on each of your flights.

On the ground
As part of a dynamic Management team, you'll be empowered to make key decisions to get the best out of your cabin crew. Involved in all aspects of people management, from recruitment and training, to reward and recognition, you will have full accountability for the performance and development of your team. Bringing your ideas and enthusiasm, you will proactively seek opportunities for continuous improvement to deliver even greater results to our customers.

For exceptional individuals who have what it takes to be outstanding, you can look forward to the rewards and career progression opportunities you would expect from a global premium airline.

British Airways Interview Questions: Customer Service Managers
Please prepare your answers in advance. 
    Please describe why you are applying for this role and what attracts you to both British Airways and Mixed Fleet? (Max 250 words)
    What do you consider to be your 2 key strengths? How will each of these benefit Mixed Fleet and its growth? Please illustrate, using specific examples, when you have demonstrated each of your 2 strengths. (Max 250 words)
    Briefly describe your leadership style. Describe a time when you have used this style effectively to balance the needs of both customers and the business. Please be explicit about the situation, your role and the outcome (Max 250 words)
To find out more about the role and for further information on Mixed Fleet please visit our website British Airways Careers

Currently have 1 comments:

  1. GaretT_T says:

    Maintenance reporting is the foundation of virtually every fleet management company. Increasingly, lift truck owners now expect more than informational reports requiring subsequent internal time and effort to leverage into action steps.

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