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Senior Customer Service Engineer ( Avionics/ Aircraft ) Rockwell Collins

Wednesday , Posted by AME at 10:14 AM

Senior Customer Service Engineer ( Avionics/ Aircraft ) Rockwell Collins (India) Enterprises Pvt Ltd
Experience:8 - 12 Years
Education:UG - B.Tech/B.E. - Any Specialization PG - M.Tech - Any Specialization
Industry Type:Aviation / Aerospace Firms
Role:Customer Support Engnr/Technician
Functional Area:IT-Support, Telecom, Hardware

Job Description

- Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology.

- Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day to day work, general instructions on new assignments. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion.

- Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

- Networks with senior internal and external personnel in own area of expertise. Represents organization as a prime contact on contracts or projects. Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations.

- Develops solutions to a variety of complex problems. May refer to established precedents and policies. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

- Complete understanding and application of principles, concepts, practices, and standards. Full knowledge of industry practices. A seasoned, experienced professional with a full understanding of area of specialization. Resoles a wide range of issues in creative ways. This job is the fully qualified, career-orientated position.

- Responds to situations where second-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

- Involved in planning and preparing customer installation and training. Prepares, provide approval and validation of product support documentation. Prepare on-site installation drawings where modifications have been performed.

- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

- Serves as company liaison with customer on administrative and technical matters for assigned projects.
Keywords: Customer Service Engineer Service Engineer Avionics Engineer Aircraft Engineer
Desired Candidate Profile

- Analysis - Demonstrates the ability to provide a logical, in-depth analysis of a problem or situation.

Cooperation - Takes personal initiative to proactively serve as team

- Coordinating - Ensures that information has been received and accurately understood by all parties.

Customer Service Orientation - Provides customers with quality experiences, establishing and maintaining effective relationships.

- Dependability - Ensures that all details of a project are accurate before delegating to others.

- Judgment - Bases decisions on factual information and considers alternative courses of action before reaching decisions.

- Product Knowledge/Features/Benefits - Describes for customers the proper use of company products, as well as the benefits of their use.

- Relationships - Develops relationships with others that are based on trust.

Experience : 8 -12 Yrs

Work Location : Mumbai
Company Profile
Rockwell Collins Inc. is a pioneer in the development and deployment of innovative communication and aviation electronic solutions for commercial and military customers worldwide. Our expertise in flight deck avionics, cabin electronics, mission communications, information management, simulation & training is delivered by 20,000 employees, and a global service and support network that crosses 27 countries.
Contact Details
Company Name:
Rockwell Collins (India) Enterprises Pvt Ltd
Executive Name:Krishna kanth
Rockwell Collins (India) Enterprises Pvt Ltd
Phase-I, 8th Floor, Block-II DLF Commercial
Developer Ltd Plot No: 129 to 132, APHB Colony,
HYDERABAD,Andhra Pradesh,India 500019

Currently have 1 comments:

  1. John Milton says:

    “Congratulations Mark Harrell! Thank you so much for taking the time to share this exciting information.”

    IT engineers

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