Custom Search
Aircraft Maintenance Engineering Aviation

Qatar Airways Careers: Customer Service Manager - DIA

Sunday , Posted by AME at 1:41 AM

Job details: Qatar Airways Customer Service Manager - DIA
Salary band     Any
Salary details     unknown
Location     Qatar
Job type     Full time
Company     Qatar Airways
Contact     HR Recruitment Team
Job categories     Airline Management
Expires     04/07/2011
Job Description Qatar Airways Customer Service Manager - Doha International Airport

    To manage the Passengers Services Operations of carriers operating through Doha International Airport, by ensuring that QR 5-Star standard of service is consistently delivered. Play a leading role in the development and progress of Doha International Airport
    Manage the QR passenger handling operations comprising of the following operational units: Check - in, Transfer, Arrival (STPC). 
    Conduct operations within budgeted costs, ensuring the delivery of established service standards in compliance with the QR safety / security parameters.
    Develop strong business relationship with various airport authorities such as Department of Civil Aviation, Airport Authority, Airport Police, Airport Immigration & Customs, through effective networking, in order to secure maximum support of the authorities to meet the Passenger Handling objectives .
    Review on a regular basis, policies and procedures regarding passenger operations, personnel and safety and security matters, pertaining to the units under jurisdiction .
    Develop and manage a quality manpower resource for the department by efficient scheduling of manpower, and ongoing management of rosters, identification of training needs for all staff
    Prepare the annual budget for the responsible cost centres, Project business growth and monitor budgetary variances, initiating measures to ensure that the set operational targets are achieved  .

Educational Qualification
College degree is  desirable.

Experience Minimum 5 years experience in at least one airline, with direct involvement in Passenger Services Operations

  Job Specific Skills
    Strong customer service ethos, someone who practices what they preach
    Ability to communicate with all levels of staff and exercise good management skills
    High level of personal integrity, must be adaptable in both attitude and approach with cultural understanding
    Well acquainted with the emergency procedures of airlines
    Arabic speaker - desirable

  About Qatar Airways
Qatar Airways is the only Middle Eastern airline to hold a coveted 5-Star rating from Skytrax and is one of the fastest growing carriers in the world today. We are based in Doha, the capital of Qatar, where the East meets the West in one of the most rapidly developing and exciting cities in the region.

How to Apply  Please click on the apply button below and you will be redirected to the Qatar Airways careers website.  Only online applications submitted via the Qatar Airways website will be considered for this role.

For more information on Qatar Airways Group visit

Currently have 1 comments:

  1. aparna john says:

    Hi,Subject to an exemption from the Ministry of Business & Trade, the Foreign Investment Law allows foreign firms 100 percent ownership of the share capital of companies with Incorporation in Qatar that are developing projects in the fields of agriculture, industry, health education, tourism, IT, exploitation of natural resources and mining. Thanks....

Leave a Reply

Post a Comment

Related Posts with Thumbnails