Qatar Airways Careers: Customer Service Manager - DIA
Sunday
, Posted by AME at 1:41 AM
Salary band Any
Salary details unknown
Location Qatar
Job type Full time
Company Qatar Airways
Contact HR Recruitment Team
Job categories Airline Management
Expires 04/07/2011
Job Description Qatar Airways Customer Service Manager - Doha International Airport
To manage the Passengers Services Operations of carriers operating through Doha International Airport, by ensuring that QR 5-Star standard of service is consistently delivered. Play a leading role in the development and progress of Doha International Airport
Manage the QR passenger handling operations comprising of the following operational units: Check - in, Transfer, Arrival (STPC).
Conduct operations within budgeted costs, ensuring the delivery of established service standards in compliance with the QR safety / security parameters.
Develop strong business relationship with various airport authorities such as Department of Civil Aviation, Airport Authority, Airport Police, Airport Immigration & Customs, through effective networking, in order to secure maximum support of the authorities to meet the Passenger Handling objectives .
Review on a regular basis, policies and procedures regarding passenger operations, personnel and safety and security matters, pertaining to the units under jurisdiction .
Develop and manage a quality manpower resource for the department by efficient scheduling of manpower, and ongoing management of rosters, identification of training needs for all staff
Prepare the annual budget for the responsible cost centres, Project business growth and monitor budgetary variances, initiating measures to ensure that the set operational targets are achieved .
Educational Qualification College degree is desirable.
Experience Minimum 5 years experience in at least one airline, with direct involvement in Passenger Services Operations
Job Specific Skills
Strong customer service ethos, someone who practices what they preach
Ability to communicate with all levels of staff and exercise good management skills
High level of personal integrity, must be adaptable in both attitude and approach with cultural understanding
Well acquainted with the emergency procedures of airlines
Arabic speaker - desirable
About Qatar Airways
Qatar Airways is the only Middle Eastern airline to hold a coveted 5-Star rating from Skytrax and is one of the fastest growing carriers in the world today. We are based in Doha, the capital of Qatar, where the East meets the West in one of the most rapidly developing and exciting cities in the region.
How to Apply Please click on the apply button below and you will be redirected to the Qatar Airways careers website. Only online applications submitted via the Qatar Airways website will be considered for this role.
For more information on Qatar Airways Group visit www.qatarairways.com/careers
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